What is included in our products?
Metal Gates: All of our gates constructed from metal, that is steel, iron and alloy gates are supplied in a black primer finish. Steel gates and products will only be galvanised on request and where stated or agreed upon. To help prevent corrosion, customers are advised to apply a good quality paint or top coat finish to protect the installation as soon as possible. Gates can be supplied in a suitable coating but this must be agreed upon during the quotation and initial phase before any work is carried out. Coatings should be checked and maintained at regular intervals to prevent corrosion or damage to the structure of any gate installation.
Timber Gates: All the timber gates we supply are finished with an exterior wood preserving treatment. Customers are advised to continue adding coats of a suitable wood preserver and protecting finish as soon as possible after installation and at regular intervals from then on. We cannot give a guarantee against warping, shrinkage or splits as wood is a natural material and is subject to local weather conditions, humidity, temperature and elements.
Our Installation Services
What does a quote include?
Our Quotes only include the items that will be supplied and only those items shown on the quote will be supplied, including any required drawings. In the rare instance you think something is missing on the quote it is your responsibility to inform or ask us as soon as possible so we can check the quote. A new quote will then be issued.
What does a quote not include? (unless otherwise stated and previously agreed)
Groundworks: Any initial groundworks required such as removing trees, site levelling, removal of block paving or cobbles, outbuildings, earth banks, garden borders or other such structures are not included in our quotes.
Cables: Any power cabling required from your property to the gate installation site including cables for CCTV and similar systems is not included in a quote.
Removal and Disposal: Removal and disposal of any gravel, sand, soil or excavated earth is not included.
Making Good of Driveways: Any making good of block paving, tarmac, gravel or cobble is not included in the quote. We will do our utmost to not damage existing structures but please be aware that some work may need to be carried out for your installation.
Additional Protective Coatings: Additional protective coatings, paint, preservatives or anti corrosion finishes are not included. We can quote for finishes if required.
Our Normal Working Hours
Our normal working hours outside of our emergency 4/7 callout is 08:00 until 16:30 Monday to Friday. If you wish to have your gates and system installed outside of these hours, the installation will be agreed at a predetermined rate prior to commencement of any work.
The time quoted to complete the project is based on our best experience and does not take account of any delays we don't have any control over, such as the weather, power outages, customers being unavailable, local traffic delays and accidents and all other circumstances beyond our control. We will however make all reasonable efforts to deliver the completed project on time and to the agreed completion date.
While it is very rare, additional charges may need to be made and changes made to projects due to unforeseen issues arising which were not on the original quote and project brief. These types of changes are those that could not have been foreseen during the original survey. If such a set of circumstances arise, all work will stop until all parties have agreed a suitable solution going forward and all parties are happy to proceed with the remedy and any additional costs.
Your Responsibility as a Customer
It is your responsibility to ensure the site is ready for installation to commence on the agreed date. If further visits are required due to delays additional charges may be incurred.
Preparation of Installation Site: The installation area must be free of obstructions and all groundworks completed before our work commences.
Gate Piers and Pillars: Any new or existing piers or structures should be complete, in sound condition and capable of supporting any load the gate installation will place on them.
Cables and Power: Any mains power, CCTV, Access and Intercom cabling should be of the correct length and correctly laid before any work commences. An electrical power isolator should be installed within 1 metre of the gate site for any automated system requirements. We can advise on this or carry out the work for you at additional cost.
Access: It is your responsibility to ensure we have adequate access at all times to the installation site. The site should be free from vehicles, obstructions and any portable structures removed.
Underground Structures: Please inform us before work commences and at the time of the survey if you are aware of any underground cables, drains, pipes or other structures below the ground.
Our Ordering Process
Placing an Order: To place an order we require you to send us or give us a signed copy of the quotation and any other relevant documentation and the drawings accompanied by the deposit. It is extremely important that you check that all documentation and the quote is correct and all details are accurate before signing.
Delivery/Installation Date: Once your deposit has been received we will agree a fitting and installation date. Please note these dates may need to change due to circumstances beyond our control. Gates and Accessories may be delivered on days before the installation date.
Payment Terms: A deposit of 50% is required before any work commences and with your order. The remainder is due on completion of the works.